Orangebox helps organisations manage communications and campaign logistics from end to end. Our services include print production, mail processing, fulfilment and distribution, digital communications, and automation. Many clients use a combination of these services so their campaigns can move smoothly from data and creative through to printing, packing, delivery, and reporting.
If you want to explore each capability in more detail you can visit our Print, Mail Processing, Fulfilment & Distribution, Digital Communications, and Automation service pages.
Yes, and this is how many of our clients prefer to work. A campaign might start with customer data and campaign planning, move through personalised printing and mail processing, and then continue into fulfilment, courier dispatch, and digital follow-up communications. Because these steps are connected, the process is more efficient and there is less risk of errors between stages. You can read more about how these stages connect on our Print, Automation, and Fulfilment & Distribution pages.
You can read more about how these stages connect on our Print, Automation and Fulfilment & Distribution.
Direct mail remains an effective marketing channel, particularly when campaigns are targeted using good customer data. Physical mail often receives more attention than digital messages because it arrives in a less crowded environment. Industry benchmarks suggest that typical direct mail campaigns generate response rates of around 0.5–2%, with well-targeted campaigns reaching 5–9% depending on audience and offer.
Many organisations now use direct mail alongside digital channels such as email, landing pages, and QR codes so customers can move easily between the mailbox and the online experience. You can learn more about how this works on our Mail Processing, and Digital Communications pages.
Personalisation usually starts with customer data. Using techniques such as variable data printing, each printed piece can include information tailored to the recipient, such as their name, a relevant offer, or a QR code that directs them to a personalised landing page. This makes campaigns feel more relevant to the person receiving them and often improves response rates. Personalisation can also be combined with digital communications so the customer journey continues after the mail piece is opened.
Many organisations now use direct mail alongside digital channels such as email, landing pages, and QR codes so customers can move easily between the mailbox and the online experience. You can learn more about how this works on our Print and Mail Processing service pages.
Yes. Automation technology can connect online activity with real-world production and fulfilment. For example, when someone submits a form or registers for a campaign online, the system can automatically generate a personalised printed pack, create a fulfilment job, and produce courier labels for delivery. The customer can then receive confirmation messages and tracking updates. This type of workflow is increasingly common for campaign packs, onboarding materials, and event kits.
More detail about this process is available on our Automation and Fulfilment & Distribution pages.
Yes. Many organisations store campaign materials and printed collateral with us so they can be distributed when needed. This might include marketing kits, brochures, or operational materials that need to be sent to branches, partners, or customers. Because stock levels are tracked, it’s easy to see what materials are available and when reprints might be required.
You can read more about this on our Fulfilment & Distribution page.
Orangebox is not currently ISO 27001 certified. We are aligning our information security framework with ISO 27001 principles and progressing toward formal certification.
This work focuses on strengthening governance, documenting security processes, and preparing for independent audit as part of the pathway to certification.
Orangebox takes the protection of client data seriously. Our systems and processes are designed to keep sensitive information secure and ensure it is handled responsibly.
Security measures include strict access controls, encrypted data storage and transmission, secure Microsoft Azure cloud infrastructure, continuous security monitoring, and regular security testing.
Orangebox operates its core systems within secure Microsoft Azure cloud infrastructure.
Access to systems and data is carefully controlled, and security monitoring, vulnerability management, and regular testing help ensure client information remains protected.
Many of the security controls expected under ISO 27001 are already in place at Orangebox.
Our ISO 27001 programme focuses on strengthening governance, documentation, and audit processes around these existing controls as part of our pathway toward certification.